New eligible customers can start Pro or Growth with a seven-day introductory offer. You may see $1 due today or an existing free-trial offer, depending on your account and the available checkout.
There is no free dashboard preview. Dashboard access starts after checkout and plan activation, not just completing onboarding. You can review the public website, pricing and Help Center screenshots before choosing an offer.
Before paying, check the hosted checkout for the amount due today, selected plan, billing interval, and price after the trial. Custom purchases and returning-customer subscriptions do not automatically include another trial.
Check your subscription
Open Settings, then Billing. The subscription card shows your plan, remaining trial time, and confirmed dates when available. Select Manage billing to review renewal details, payment methods, and invoices in your billing portal.
Check the actual plan and usage saved for your workspace. Sample data shown.
Subscriptions renew automatically until cancelled. A yearly plan is charged for the year, even when its price is displayed as a monthly equivalent. Read the total and renewal interval before confirming.
Only the workspace admin manages billing. Team members use the shared workspace plan and do not have purchase or cancellation controls.
Cancel your subscription
Open Settings, then Billing.
Select Cancel subscription.
Choose a reason and fill in any required details. If an optional support or retention offer appears, you can continue with cancellation instead.
Confirm Cancel subscription and wait for the success confirmation.
Cancellation needs a final confirmation. Sample data shown.
Confirmed cancellation turns off future renewal. Access continues until the current trial or paid access period ends. Check the displayed end date or your billing portal.
If an error appears, cancellation is not confirmed. Try again, use Manage billing, or contact support. Review any pending plan change and recurring extra-agent subscriptions too. Their status and end dates are shown in billing.
What cancellation does not do
It does not automatically refund a payment.
It does not permanently delete your ProspectHalo account, saved leads, or conversations.
It does not create a new trial when you return.
After access ends, paid product features are restricted. For permanent removal, follow the account-deletion steps.
Change or resume a plan
Billing shows the changes available for your subscription. Eligibility depends on your plan, provider, current price, discounts, add-ons, and any pending change.
For an eligible change, review the exact charge, billing interval, and whether it starts now or at renewal before confirming. Switching plans does not give you a fresh set of already-used credits or another trial. Contact support if the option you need is unavailable.
If renewal is already off and a reactivation option appears, use it and check the confirmation. Do not start a second subscription just to keep an existing one.
Get help with a charge
Contact support for an unexpected charge, payment failure, refund question, or cancellation problem. Include your account email, payment date, amount, and invoice or billing reference if available. Do not share card security codes, passwords, or verification codes.